FAQ's

Frequently Asked Questions (FAQs)

Welcome to the Viral Bajar FAQ section. Below are some common questions and answers to help you with your shopping experience.

1. How can I place an order?

Placing an order on Viral Bajar is simple:

  • Browse the products and select the items you want.

  • Click "Add to Cart" and proceed to checkout.

  • Enter your shipping details and complete payment.

  • You will receive an order confirmation via email.

2. What payment methods do you accept?

We accept the following payment methods:

  • Debit/Credit Cards (Visa, MasterCard, RuPay)

  • UPI (Google Pay, PhonePe, Paytm, etc.)

  • Net Banking

  • Cash on Delivery (COD) (available for select locations)

3. How can I track my order?

Once your order is shipped, we will send you a tracking number via email or SMS. You can use this number to track your order on our website or the courier partner’s website.

4. What is your return and refund policy?

  • We offer a 7-day return policy for most products.

  • Items must be unused and in their original packaging.

  • Refunds will be processed within 5-7 business days after receiving the returned product.

  • For more details, visit our Refund Policy page.

5. How long does delivery take?

  • Standard delivery: 5-10 business days

  • Express shipping (if available): 2-5 business days

  • Delivery times may vary depending on location and courier service.

6. Can I cancel my order?

Yes, you can cancel your order before it is shipped. Once shipped, cancellations are not possible, but you can request a return after receiving the item.

7. Do you offer Cash on Delivery (COD)?

Yes, COD is available for select locations. However, additional charges may apply.

8. What should I do if I receive a damaged or wrong product?

If you receive a damaged, defective, or incorrect product, contact us within 48 hours of delivery with images of the item. We will arrange for a replacement or refund as per our policy.

9. How do I contact customer support?

You can reach our support team via: 📧 Email: viralsuport23@gmail.com
📞 Phone: +91-7323945992
🕒 Support Hours: Monday - Saturday (9 AM - 7 PM IST)

We hope this FAQ section helps! If you have any other questions, feel free to contact us.